Terms and Conditions

1.   & DEFINITIONS

‘The Company’ is Automotional Ltd, or any of its associated companies or brands.  ‘The Customer’ is the company, firm, organisation, entity or individual to whom products or services are or are due to be supplied by the Company.

2.    THE CUSTOMER AGREES:

  1. That unless expressly agreed in writing to the contrary, the contract for the supply of products or services by the Company to the Customer is solely between those two parties and that in no case, unless agreed in writing in advance, will the contract be between the Company and the Customer’s insurer, insurance broker or other intermediary.
  2. That in certain cases, for example where an intermediary (insurer, broker or similar) has been instrumental in establishing the provision of services or products by the Company to the Customer, a summary report of the training will be issued by the Company.  Copies of this report will be made available to the Customer and to the intermediary, provided that the intermediary is bona fide and that nothing contained herein shall interfere with the fiduciary relationship between the Company and the Customer or the Customer and the intermediary
  3. To provide a ‘co-ordinator’ to expedite the operation of the contract and assist with the booking of trainees on to courses.
  4. To provide roadworthy and suitably insured vehicles (for business use) for the purposes of receiving practical on-the-road driver training; except where other arrangements have been made in writing.
  5. To the terms of payment set out following and further that the Company reserves the right not to undertake or continue the delivery of its products or services where the Customer’s credit status is deemed unsatisfactory or where vehicles supplied for training are not roadworthy or adequately insured.
  6. That where, on a particular training day, training is unable to take place for reasons outside the control of the company (examples being, but not limited to, trainer illness, extreme adverse weather conditions or other force majeur) no refunds of any monies paid or due to be paid with respect to the booking will be forthcoming, nor will requests for compensation be entertained.  The Company will, however, offer an alternative training date as soon as practically possible.

3    TERMS OF PAYMENT

  1. For corporate clients all web based products will be invoiced monthly, in arrears, based on the number of persons in the programme on the last day the month.
  2. For retail customers log in details will only be supplied by the Company once payment has been received.
  3. For all practical training courses the Company will issue invoices on booking and payment must be received prior to the training taking place.
  4. All invoices become due for payment within 30 days or prior to training if the invoice date is less than 30 days of the training date.
  5. In the case of late payment, the Company reserves the right to withdraw any discounts that may have been offered against the Company’s standard charges.
  6. In the case of late payments exceeding 30 days from the invoice date, additional interest may be charged on a daily basis on the overdue amount at an annual rate equivalent to LIBOR + 10%, from the invoice date.
  7. The Company reserves the right to suspend or terminate the provision of its products or services if the Customer fails to pay invoices by the due date.

4.    CANCELLATION & RESCHEDULING CHARGES

  1. Where bookings have been confirmed between the Customer and the Company, the following charges will attach to cancellations/re-scheduled training sessions and/or amendments (excluding name changes as long as all other training details remain the same) initiated by the Customer:
  Within 7 calendar days: 100% of prevailing customer rate
  Between 8 and 14 calendar days: 50% of prevailing customer rate
  15 calendar days or longer: £50.00 (administration fee)
plus any costs incurred by the Company (plus 10% for bought in services)

All cancellations must be advised in writing.

  1. Where a trainee(s) fails to attend a training session, the full rate is still payable and no refunds will be made.  A trainee will be deemed to have not attended a training session if he or she arrives more than one hour after the scheduled starting time for the session.
  2. Where a trainee is unable to attend, the Customer may send a substitute.

5.    ADDITIONAL CHARGES

  1. Any/all additional charges will be agreed at the time of booking or prior to the service being delivered.

6.    OFF-ROAD TRAINING AND 3:1 TRAINING

    • The Company reserves the right to re-arrange dates and times of off-road training as track availability and operational matters dictate.
    • Certain refresher training is designed to be provided on a 3:1 trainee to trainer ratio.  As a result, trainees may find they are sharing aspects of the course with trainees from other customers or Organisations.  Bookings should be made in groups of three if the customer prefers this not to occur.